Tech support Executive

Job Description
About the role:
Are you a customer service professional with an interest in technologyIf so, this could be the role for you. We are looking for a selfmotivated individual with excellent technical background. Our Technical Support Associate will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.
Responsibilities:
Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
Troubleshooting network problems like network errors, connectivity issues.
Assembling, installing and troubleshooting computer hardware.
Installing, troubleshooting maintaining of operating system, Laptops and notebooks
Installing and managing Applications on Remote.
Troubleshooting Internet Problems Both Internet, Intra-Net VPN
Managing customer expectations regarding estimated response times
 
Desired Candidate Profile
Minimum of 6months of experience with Technical Support for international customers
The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods
Excellent communication skills and high emotional intelligence
Personal interest in consumer electronics and IT related products and services
Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical Interpersonal skills
 
Industry TypeIT-Software, Software Services
Functional Area-ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type-Full Time, Permanent
Role Category-Voice
 
Education
UG : Any Graduate in Any Specialization
PG : Post Graduation Not Required


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