IT Infrastructure Enginee

Job Description
Roles and Responsibilities
Develops, coordinates and directs the implementation of standardized applications, technologies and processes, which optimize the cost effectiveness and reliability of IT services and resources.
Serves as the primary point of contact for internal/external customers, project sponsors, contracted vendors and/or consultants, for escalated tickets from the IT Service Desk for dedicated changes or projects or other specific defined tasks as directed by IT Infrastructure Director
Follows the incident, change and problem management process.
Proposes process improvement where needed for both IT Service Desk and Operations.
Prepares and presents reports defining service metrics, project progress, problems and solutions for executive management, as needed.
Ensures all systems meet required security standards.
Provide day-to-day maintenance of data storage environments, including provisioning LUNS, network access to storage via FC.
Assist with capacity planning and risk management, and make recommendations for strategic decisions.
Perform data migrations from various storage systems.
Ensures proper and up to date asset management and inventory.
Efficiently identifies and resolves system, application or process issues, escalates, reports and documents when needed.
Provides (scheduled) onsite support at various operation locations when needed.
Serves as a technical resource for IT Service Desk.
Serves as a subject matter expert to customers in identifying and defining their business needs.
Provides outstanding customer service.
Complies and enforces all policies and procedures.
Meets KPI(s) on all areas of responsibility
Reports weekly on progress to the IT infrastructure Operations Manager of the region and escalates if required.
 
Desired Candidate Profile
Bachelor s degree in Computer Science, Information Technology, or other related degree concentration, or equivalent directly related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major.)
Minimum of 2 years experience administering and supporting VMWare virtualization solutions in an enterprise environment, including vCenter, HA, DRS, scripting, deployment, etc.
Knowledge and experience with Microsoft Windows Server technology and related systems including Active Directory, DFS, DHCP, DNS, RDS, GPOs, software deployment tools and security.
Understanding of SAN storage concepts and networking (TCP/IP, VLANs, ACLs.)
ITIL v3 understanding.
Strong computer, scientific, and organizational skills.
Excellent communication (oral and written) and attention to detail.
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.
2 years experience administering two or more of the following technologies:
Citrix
Exchange/Office 365
Cisco routing/switching
Firewall administration (Cisco, Checkpoint)
Voice administration
Linux administration
VMware
NetApp
Veeam
 
Industry Type-IT-Software, Software Services
Functional Area-IT Software - Network Administration, Security
Employment Type-Full Time, Permanent
Role Category-Admin/Maintenance/Security/Datawarehousing
 
Education
UG : Any Graduate in Any Specialization
PG : Post Graduation Not Required


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