Process Trainer

Job Description
Roles and Responsibilities :
Conduct new hire training/soft skills training and ad hoc training related to process flow.
Should be sensitive to training needs / understanding learning requirements of differently learning groups
Should raise red flags on potential low performers during training process with specific issue reference and should provide personalized feedback to the candidate to support improvement
Should conduct PKTs, provide feedback and document and present highlights & lowlights to the stakeholders.
Plan and execute training workshops and projects to monitor and groom poor performers
Ability to execute training tasks/ assignments on short notice
Interested to deliver and contribute towards process improvement
 
Desired Candidate Profile :
Excellent Communication Skills (Written & Verbal)
Analytical Skills
Self Driven
Data management & Reporting
Planning
Initiative and Commitment to achieve
Stakeholder management
 
Industry :Retail, Wholesale
Functional Area :ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category :Training
Employment Type :Full Time, Permanent
 
Education
UG:Any Graduate in Any Specialization


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