Job Description |
Roles and Responsibilities |
Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- |
Microsoft Windows Operating Systems (9X, NT,2000, XP) |
Microsoft Office |
Network Connectivity |
Print Services |
E-Mail and Internet mail |
Familiar with Lotus Notes and MS Outlook email clients. |
Desired Candidate Profile |
1. Excellent communication skills, with neutral accent. |
2. Excellent written communication skills with email etiquettes. |
3. Good problem solving and analytical skills |
4. Excellent customer service skills |
5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and |
managing back to back calls when |
6. Flexible to work 24 X 7. |
Qualification: (Ba/ BBA/ B. Sc/ B. Com/ BCA/ B. E/ B. Tech/ 12th(With excellent communication)) |
(B. E/ B. Tech preferred most) |
Experience: (0-1) year in Technical support |
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