| Job Description |
| Roles and Responsibilities |
| Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- |
| Microsoft Windows Operating Systems (9X, NT,2000, XP) |
| Microsoft Office |
| Network Connectivity |
| Print Services |
| E-Mail and Internet mail |
| Familiar with Lotus Notes and MS Outlook email clients. |
| |
| Desired Candidate Profile |
| 1. Excellent communication skills, with neutral accent. |
| 2. Excellent written communication skills with email etiquettes. |
| 3. Good problem solving and analytical skills |
| 4. Excellent customer service skills |
| 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and |
| managing back to back calls when |
| 6. Flexible to work 24 X 7. |
| |
| |
| Qualification: (Ba/ BBA/ B. Sc/ B. Com/ BCA/ B. E/ B. Tech/ 12th(With excellent communication)) |
| (B. E/ B. Tech preferred most) |
| Experience: (0-1) year in Technical support |
