| Job Description |
| About the role: |
| Are you a customer service professional with an interest in technologyIf so, this could be the role for you. We are looking for a selfmotivated individual with excellent technical background. Our Technical Support Associate will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution. |
| Responsibilities: |
| Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics |
| Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking |
| Troubleshooting network problems like network errors, connectivity issues. |
| Assembling, installing and troubleshooting computer hardware. |
| Installing, troubleshooting maintaining of operating system, Laptops and notebooks |
| Installing and managing Applications on Remote. |
| Troubleshooting Internet Problems Both Internet, Intra-Net VPN |
| Managing customer expectations regarding estimated response times |
| |
| Desired Candidate Profile |
| Minimum of 6months of experience with Technical Support for international customers |
| The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels |
| Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. |
| Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer |
| Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods |
| Excellent communication skills and high emotional intelligence |
| Personal interest in consumer electronics and IT related products and services |
| Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations |
| Excellent Problem Solving and Customer Service Skills |
| Ability to think creatively and should have positive attitude. |
| Strong analytical Interpersonal skills |
| |
| Industry TypeIT-Software, Software Services |
| Functional Area-ITES, BPO, KPO, LPO, Customer Service, Operations |
| Employment Type-Full Time, Permanent |
| Role Category-Voice |
| |
| Education |
| UG : Any Graduate in Any Specialization |
| PG : Post Graduation Not Required |
