| Job Description |
| Role and Responsibilities |
| Create process documentation/workflows, knowledge articles and self-service guidance for IT Services |
| Collect and document of business requirements for project and process improvement/automation efforts |
| Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases |
| Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels |
| Conduct maturity assessments against the process activities to highlight areas of improvement or concerns |
| Identify issues and risks |
| Bring inconsistencies and problems to the attention of management |
| Participate in the problem resolution |
| Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas |
| Prepare incident details for post-mortem incident reviews |
| Extract reports and provide a high-level analysis of data for review |
| Maintain a complete understanding of and adheres to all IT policies and processes |
| Desired Candidate Profile |
| Previous working experience as a Business Analyst for (x) year(s) |
| MA in Business Management, Information Technology, Financial Management or similar relevant filed |
| Excellent organizational and time management skills |
| Outstanding communication and presentation skills |
| Critical thinker |
| Creative problem solver |
| Great analytical skills |
| Data-driven approach |
| Industry Type-Internet, Ecommerce |
| Employment TypeFull Time, Permanent |
| Role CategorySystem Design/Implementation/ERP/CRM |
| Education |
| UG : B.Tech/B.E. in Computers |
| PG : Post Graduation Not Required |
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